Privacy Policy

Helper Housework · Last updated: 30 July 2026

Helper Housework ("the App", "we", "us") is a mobile application that helps employers in Singapore create and manage structured work plans for their domestic helpers. This Privacy Policy explains what information the App collects, how it is used and stored, who it is shared with, and the choices and rights you have. It is written to be consistent with Singapore's Personal Data Protection Act 2012 (PDPA).

By creating an account and using the App, you agree to the practices described here.

1. Information We Collect

Account information

You sign in using a third-party provider (Sign in with Apple, Google, or Facebook). We do not create passwords or ask for them. From the sign-in provider we receive:

• Your email address
• Your name (where the provider makes it available)
• A unique account identifier used to associate your data with you

If you use Sign in with Apple, you may choose to hide your email; in that case we receive Apple's private relay address instead of your real email.

Information you provide to build your work plan

To generate and manage a work plan, the App stores the information you enter, which may include:

• Household profile — such as household members (e.g. adults, children, elderly, pets), family size, home type and size, number of bedrooms and bathrooms.
• Work requirements — such as work scope, cleaning standard, working hours, working days, and work style.
• Tasks and standards — task lists, categories, frequency, priority, and "definition of done" you create or confirm.
• Schedule and ad-hoc entries — scheduling details and any notes you add.

Please do not enter more personal information about any individual than is necessary to plan household work.

Usage and diagnostics information

To understand how the App is used and to fix problems, we collect:

• Usage analytics — in-app events such as completing the questionnaire, generating tasks, confirming a work plan, or exporting a PDF, together with screen views, your account identifier, app version, and device platform. We collect counts and choices only — the analytics service never receives the content you enter (no task names, notes, "definition of done" text, household member details, email, or name).
• Crash and error reports — technical diagnostics (error type, stack trace, device model, OS version) when the App encounters a problem.

What we do NOT do

• We do not track you across other apps or websites.
• We do not sell your personal data.
• We do not use your data for advertising.

2. How We Use Your Information

• To authenticate you and keep you signed in.
• To generate, display, edit, and store your household work plan, tasks, and schedule.
• To produce a printable/exportable work plan document at your request.
• To operate, maintain, and secure the App.

3. AI-Generated Task Suggestions

When you ask the App to generate or update a task list, your household profile and work requirements, together with your account identifier, are sent to an AI processing service (Dify) to produce suggested tasks. These suggestions are returned to you for review; nothing is applied until you confirm it. Your email and name are not sent for this purpose.

4. Third-Party Services

The App relies on the following service providers, who process data on our behalf:

• Supabase — authentication and database storage for your account and work-plan data. Our production data is hosted in the Singapore (ap-southeast-1) region.
• Dify — AI processing to generate task suggestions from your household profile and work requirements (see Section 3).
• Apple, Google, and Facebook (Meta) — sign-in providers that authenticate you and supply your email/name.
• PostHog — product analytics that records the in-app usage events described in Section 1 ("Usage and diagnostics information"), associated with your account identifier. Hosted in the United States.
• Sentry — crash and error reporting used to diagnose and fix technical problems.

Each provider processes data under its own privacy policy. We share only the data needed for the function described above.

5. Where Your Data Is Stored

Your account and work-plan data are stored in Supabase's Singapore region. Some processing (for example AI task generation) may occur on infrastructure operated by our service providers in other locations. We take reasonable steps to protect your data wherever it is processed.

6. Data Retention and Account Deletion

We keep your data for as long as your account exists. You can permanently delete your account at any time from within the App:

Settings → Delete Account

Deleting your account permanently removes your account and all associated data — including your household profile, work requirements, tasks, schedule, and ad-hoc entries. This action cannot be undone.

7. Your Rights

Under the PDPA and applicable law, you may:

• Access and review the personal data held about you.
• Request correction of inaccurate data (much of which you can edit directly in the App).
• Withdraw consent and delete your account (see Section 6).
• Contact us with any privacy question or complaint (see Section 10).

8. Security

Access to your data is protected by per-user authentication and database row-level security, so you can only access your own records. We use encrypted connections for data in transit. No method of storage or transmission is completely secure, but we take reasonable measures to protect your information.

9. Children's Privacy

The App is intended for adult employers managing household work. It is not directed at children, and we do not knowingly collect personal data from children.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:

helperhousework@gmail.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of the App after changes take effect means you accept the updated policy.